Report the event to your insurer promptly

Immediate steps

1. Prioritize safety and contact emergency services where needed.
2. Notify the insurer using the number on the policy schedule.
3. Record the claim reference and representative’s name.
4. Preserve photographs, reports, receipts and damaged property where safe.
5. Do not admit liability or authorize non-emergency repairs before insurer guidance.

Common documents

Policy schedule, identification, vehicle registration and licence where applicable, police report where required, photographs, estimates, invoices and the insurer’s claim form.

Escalation

First use the insurer’s complaint process. Keep written records and deadlines. For independent regulatory escalation, use only contact details published by the Nepal Insurance Authority.